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Returns Policy

RETURNS & EXCHANGES

In the first instance, please email kirsty@blissandchoas.co.nz and include the reason for return, your order #, whether you would like to exchange or return the item and your full name.

Bliss + Chaos RETURNS POLICY

In addition to your statutory rights, the Bliss + Chaos Returns Policy sets out how you can return your Bliss + Chaos purchase because you:

  • changed your mind; or
  • purchased an incorrect size and the product doesn't fit.

 

You can return your purchase under this Returns Policy if:

  1. Time: You return the product within 14 days of in-store purchase or online delivery
  2. Product: You return the product in its original and unworn condition 
  3. Proof: You supply your order number with your return 

Bliss + Chaos is not liable for the in-transit damage or loss of products returned by post to Bliss + Chaos Online Returns. Bliss + Chaos recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received.

 

Delivery Fees for Bliss + Chaos Online purchases and Postage Costs for the "Return by Post to Online" Return Option are non-refundable under this Returns Policy.

 

FAULTY PRODUCTS

Bliss + Chaos will accept the return of products that are faulty or otherwise fail to meet a guarantee implied by law (see Your Statutory Rights) where:

 

  1. Time: You return the product within a reasonable time after purchasing the product. Reasonable time is assessed on a case-by-case basis and taking into account things such as the product purchased, the product’s price and the time between purchase and return;
  2. Product: You return the product for our inspection and clearly identify the fault;
  3. Proof: You supply satisfactory proof of purchase such as the tax invoice or online order confirmation email; and
  4. Remedy: Where the product is returned, inspected and assessed as faulty, you can elect to receive a refund or replacement (where available).

 

Bliss + Chaos reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is as a result of:

  1. Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or Wash Guide); or
  2. Usual wear and tear following use of the product.

 

 

 

You can learn more about your statutory rights as a consumer at:

https://www.consumerprotection.govt.nz/consumer-law-and-your-rights/consumer-guarantees-act/